Basic: ensuring smooth operations
Monitoring, incident handling, adaptation handling, and testing before each upgrade ensure your system runs stably.
Why go-live is just the beginning
In the cloud, SAP handles hosting, backups, patches, and upgrades. However, process development, testing, permissions, and the use of new features remain with you.
New releases come twice a year, with only two weeks of testing beforehand. Those unprepared risk disruptions or miss out on innovations that have already been paid for.
Four stages that grow with your needs
SRBCare is modular. You choose exactly the services that complement your team.
- Basic: ensuring smooth operations
Monitoring, incident handling, adaptation handling, and testing before each upgrade ensure your system runs stably.
- Advanced: optimising operations strategically
With a release calendar, document compliance checks, contract optimisation, and test automation, operations become predictable and efficient.
- Professional: unlocking Cloud ERP potential
We assess new release features, activate embedded AI, and set up single sign-on.
- Expert: innovation and transformation
Business AI roadmap, automation concepts, and process optimisation drive your company forward.
Four stages that grow with your needs
SRBCare is modular. You choose exactly the services that complement your team.
Basic: ensuring smooth operations
Monitoring, incident handling, adaptation handling, and testing before each upgrade ensure your system runs stably.
Advanced: optimising operations strategically
With a release calendar, document compliance checks, contract optimisation.
Professional: unlocking Cloud ERP potential
We assess new release features, activate embedded AI, and set up single sign-on.
Expert: innovation and transformation
Business AI roadmap, automation concepts, and process optimisation drive your company forward.
Where SRBCare creates concrete value
The benefits are evident wherever cloud updates previously caused uncertainty or extra work.
Typical application areas:
- Upgrades without nasty surprises thanks to planned or automated testing
- Purposefully using new SAP features instead of overlooking them
- Fewer shadow processes outside the ERP
- Clear annual calendar for releases and resources
- Incidents on weekdays from 8 am to 5 pm, response within four hours
Support with a cloud mindset
We view operations not as a support ticket but as ongoing development. We empower your team to take on as much as possible themselves.
Flexibility through free selection of modules
Sovereignty through enabling your employees
Transparency through a modular offering
Continuity through a personal SRBCare contact person
Analysis of your existing processes
We understand how your company operates today and where the potential lies.
Development of suitable SAP solutions
Together, we design the solution that fits your processes and goals.
Implementation and integration
We implement and integrate smoothly into your existing SAP landscape.
Further development during ongoing operations
After go-live, we remain by your side and continue to develop the system.
Discover more SAP solutions
From the initial introduction to the further development of existing systems. We accompany you where your company currently stands and with the solution area that has the greatest leverage.
Cloud ERP introduction
Structured introduction of SAP that works smoothly from the start.
Learn more: Cloud ERP introductionMore efficient production
Optimised processes on the shop floor for greater transparency and less downtime.
Learn more: More efficient productionSupply chain management
Seamless processes from planning to delivery in the same system.
Learn more: Supply chain managementFinance & analytics
Evaluations and key figures that provide real decision-making bases.
Learn more: Finance & analyticsCustomer experience & CRM
Sales and service that work efficiently and sustainably retain customers.
Learn more: Customer experience & CRM
Frequently asked questions
What is SRBCare?
SRBCare is our modular support offering for SAP Cloud Services. We accompany operations, updates, and further development to ensure your Cloud ERP continuously delivers benefits after go-live.
What does SAP handle in the cloud, and what remains with us?
SAP handles hosting, backups, patches, upgrades, and certifications. Process development, testing, permissions, and the use of new features remain with the customer.
What stages does SRBCare offer?
Four: Basic ensures smooth operations, Advanced optimises it, Professional unlocks the potential of Cloud ERP, and Expert drives innovation and transformation.
Do we have to book all modules?
No. You freely choose which services complement your team. The offering grows with your needs.
How often does SAP release updates for the Cloud ERP?
Twice a year on fixed dates. Two weeks in advance, new features can be tested on the test system.
Why are tests before an upgrade so important?
A delay on the production system is only possible in case of problems and only for two weeks. Without documented test cases, you risk processes not functioning as usual after the upgrade.
What does enablement mean at SRBCare?
We empower your employees to take on tasks like monitoring or testing themselves. This keeps you independent and allows us to assist you specifically where you need support.
For which SAP solutions does SRBCare apply?
For SAP Cloud ERP and the associated SAP cloud solutions, such as SAP Analytics Cloud and the SAP Business Technology Platform.